Privacy And Company Policies

Please note that by using and purchasing through this site, you are agreeing to our site policies.
Your Privacy

Collected Information
Any personal information you provide while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems.

This website also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from my records and other sources. I may use this combined information for future marketing initiatives and to help me improve my website presentation and your overall shopping experience.

Soaptasticlush.com may disclose specific personal information about you if required by law, governmental request, court order if based on my good faith belief, it is necessary to conform or comply with such law, request or court.

*You can easily update your account information by logging on to soaptasticlush.com and clicking my account in the upper right hand corner.
**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.

 
Soaptastic Lush VIP Club
Email addresses collected at Soatasticlush.com are only used internally. I respect your privacy rights and will never sell or rent your email address to other companies. If you would like to unsubscribe from my Soaptastic Lush VIP Club list, just scroll down to the bottom of the email and select the “unjoin” or “edit preferences” tab. I will remove your name from my Soaptastic Lush VIP Club list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

 
Secure Shopping
Orders placed on this site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. SSL allows information sent via the Internet to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

If you still have any concerns about ordering electronically, feel free to call (508) 989-8434 and place your order over the phone. For fast service, please have the name of the products and the quantities you want ready. You can also print your shopping basket page and mail it to: Soaptastic lush Soap Company.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. I will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

Site Policies

Cancellations
Orders cannot be canceled once they have been shipped.

We also reserve the right to cancel any unshipped order.

Missing Shipments
Soaptastic Lush Soap Company cannot be responsible for packages that are shown delivered, even if they are reported missing by the buyer. By using Priority and Express mail, we are taking all possible steps to ensure your item’s safe delivery. While we acknowledge that mistakes on the part of the USPS happen, we are unable to resolve the situation when tracking confirms delivery.
However, we will work with you and the post office through every means available resolve any issues that may arise to your satisfaction.

Handmade Items
Because our soaps are handcrafted and hand cut, weights will vary very slightly from bar to bar. A given item’s weight range will be listed on the product page for your review. For simplicity, our prices are based upon lowest bar weight per batch. Any soap weighing more is merely a bonus for the price paid.

Quality Control
To ensure quality, it is our policy to sell our soaps only once cured.
For most hot process soap, this process is completed nearly immediately, but others require a longer aging process. For additional quality purposes, we test a sample of each soap batch before it is listed for sale.

Thank you for shopping at Soaptasticlush.com. Ensuring the privacy and security of your personal information is very important to us. My privacy and security policy outlines the information I collect about you, how and why I use the information and the choices you have to restrict my usage of this information.
Policy Changes

Soaptasticlush.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting my website you agree to accept any changes made to this policy. The soaptasticlush.com Privacy & Security Policy only addresses the use and disclosure of information I collect from you on my website.

Feel free to contact me with any questions.

Email: [email protected]

Phone: (508) 989-8434
Mail: Soaptastic Lush Soap Company
88 Thomas St
Fall River, MA 02723